Auri™ Venue Success
Empowering Clear Sound for Everyone
Thank you for choosing Auri™ as your assistive listening solution. By implementing Auri™, you’re not only meeting accessibility standards but creating an inclusive environment where everyone can experience clear, high-quality sound.
We understand that providing an exceptional listening experience requires more than just installing a system — it requires the right tools, training, and ongoing support. That’s why we’ve created this Venue Success Kit to help you and your team every step of the way.
What's Included In Your Venue Success Kit
✅ Staff Training Materials – Step-by-step guides and videos to ensure your team feels confident using and supporting the system.
✅ End-User Resources – Simple connection guides and promotional materials to help your guests easily access Auri.
✅ Compliance & Best Practices – Checklists and tips to ensure your system is optimized and compliant with accessibility requirements.
✅ Marketing & Promotion Tools – Customizable signage, social media templates, and website content to help you promote Auri’s availability.
✅ Ongoing Support – We’re here for you! Access technical support and troubleshooting resources anytime.
Our goal is to provide venues with clear, easy-to-follow instructions for setting up, operating, and troubleshooting the Auri™ system.
Set Up the Auri™ System
- Power on the Auri™ TX2N Transmitter
- Ensure the transmitter is powered on.
- Verify that the LED power indicator light is solid green.
2. Power on the Auri™ RX-1 Receiver
- Press and hold the power button for 10 seconds, the LED indicator will be solid white.
- Note: The receiver will turn on automatically when removed from any of our docking stations of when the USB power is unplugged.
3. Connect to Audio Using a Venue-Provided Receiver
- The receiver will scan for available broadcasts when powered on (channels): if no broadcasts are found, it will be indidicated on the screen.
- Plug headphones, an ear speaker, earbuds, or compatible neck loop into the jack on the receiver.
- Press the right “scan/select” button on the front to search for another broadcast channel. Use the front button to connect to the highlighted broadcast.
- Adjust the volume by using the volume up/down buttons on the side of the receiver.
- Press and hold the power button for 3 seconds to power off.
What Is Auracast™
Auracast™ broadcast audio is a new Bluetooth® capability that will deliver life-changing audio experiences. It will let you share your audio, unmute your world, and hear your best, enhancing the way you engage with others and the world around you.
Guests with Auracast-Compatible Devices
Guests Using Hearing Aids with Auracast™ Broadcast Audio Compatability
- Instruct them to switch their hearing aid to “Auracast” mode via the device or the assistant interface/phone app.
- Ensure they are within the broadcast range.
- Use the assistant (typically a phone app) to connect to the desired broadcast or channel.
Guests Using a Personal Device (Smartphone):
- Have them open the Auracast™ Bluetooth® settings on their device.
- Select the preferred audio channel name from the available list.
- Adjust the volume using the device controls.
Promote Auri™ Availability - For Awareness and Compliance
Assistive listening signage is a typical part of most legislative compliance. It also informs customers that a system is available to improve their experience. Businesses that display assistive listening signage must have a working system and meet all other legal requirements to comply with local accessibility and accommodation laws.
Available Signage –
The LA-308 Hearing Assistance Signage ensures guests are aware of an Auri™ assistive listening system at your venue, helping you meet compliance requirements for assistive listening. These signs offer clear instructions for users to connect using their own Auracast™-enabled products while also showcasing the availability of Auri™ Receivers provided by the venue for checkout.
Tools & Resources
Solutions Page
The International Symbol for Assistive Listening
Assistive listening systems and devices can change a mediocre experience in a venue to an enjoyable one. Assistive listening systems deliver the audio directly to a device or smartphone without amplifying ambient background noise.
When a business provides an assistive listening system for its customers, guests, and patrons, there must be a way to let them know. Consequently, this is where the international symbol for deafness comes in. This icon on a sign at entrances and near guest services and ticket windows informs guests and audiences that a hearing augmentation system is available.
This symbol is required on signage for compliance with the International Building Code (IBC), the Americans with Disabilities Act (ADA), the National Building Code of Canada (NBC), and the California Building Code (CBC) to promote the availability of communication access for those with hearing loss.
Auri™ Software Manager
Auri Manager is the software application designed to manage and control products in the Auri assistive listening system from Ampetronic and Listen Technologies. Auri is the first complete solution for assistive listening utilising Auracast, the new Bluetooth Low Energy Audio standards for broadcast audio. The application supports automatic network discovery of transmitters, docks and docked receivers. All devices can be individually controlled to configure Auracast assistive listening systems for any environment. Devices can be grouped by location to allow organisation of large systems and notifications are provided to alert the user of important events and status changes. Firmware (V. 1.4) updates can be downloaded and pushed to devices over the network.
FAQ's - Common Questions & Answers
Q: How do we know if guests can connect with their hearing aids?
A: Most guests will know if their hearing aids are Auracast™ compatible; all major manufacturers are developing them with Auracast™ broadcast audio. If they are compatible, the hearing aids will automatically detect the signal once the switch is turned on via the hearing aid or app assistant.
Q: What if the guest’s device doesn’t support Auracast™ broadcast audio?
A: They can use a venue-provided Auri™ receiver with a neck loop to connect to their telecoil hearing aid or use a different compatible Bluetooth® device such as earbuds or headphones.
Q: How far is the broadcast range?
A: The Auri™ broadcast range typically covers up to [verify with PM, meters, and feet] in an open space, but the range can vary depending on interference and building materials.
Q: How many people can connect at once?
A: Auri™ supports an unlimited number of simultaneous connections that are within range without audio quality loss.
Q: What’s the best way to test the system before an event?
A: Connect a personal device such as headphones or earbuds or an Auri™ receiver to confirm sound clarity and signal strength.
Case Studies
We're Here to Support You
If you need assistance with any Listen Technologies product (technical questions, product questions, installation support, application support), please contact our friendly technical support team.
support@listentech.com
Phone: +1.801.233.8992
Toll-Free: 1.800.330.0891 (USA & Canada)
Thank you for helping us create a more inclusive and accessible world. With Auri™, you’re not just installing a system — you’re making a difference.
