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WARRANTY & PRODUCT RETURNS

Product Warranty

Listen Technologies Corporation (Listen) product warranty is only available to the original end purchaser of the product and cannot be transferred.

Warranty is only valid if online form is completed or warranty card has been returned within 90 days of purchase. This warranty is void if damage occurred because of misuse or if the product has been repaired or modified by anyone other than a factory authorized service technician.

Warranty does not cover normal wear and tear on the product or any other physical damage unless the damage was the result of a manufacturing defect. Listen is not liable for consequential damages due to any failure of equipment to perform as intended.

Listen shall bear no responsibility or obligation with respect to the manner of use of any equipment sold by it. Listen specifically disclaims and negates any warranty of merchant-ability or fitness of use of such equipment including, without limitation, any warranty that the use of such equipment for any purpose will comply with applicable laws and regulations. The terms of the warranty are governed by the laws of the state of Utah, USA.

In the first ninety days after purchase, any defective product will be replaced with a new unit.  After ninety days, Listen will at its own discretion either repair or replace product with a new unit or a unit of similar type and condition.

This limited warranty, prices, and the specifications of products are subject to change without notice.

ListenRF and ListenIR Products

Listen warrants its transmitters and receivers (LT-82, LT-700, LT-800, LT-803, LR-100, LR-42, LR-44, LR-200, LR-300, LR-400, LR-500, LR-4200, and LR-5200) to be free from defects in workmanship and material under normal use and conditions for the useful lifetime of the product from date of purchase. Useful lifetime is defined as five years from date of purchase.

Listen warrants its IR Radiator (LT-84, LA-141, LA-140) to be free from defects in workmanship and material under normal use and conditions for three years from date of purchase.

Li-ion batteries supplied with receivers carry a one year limited warranty from date of purchase.

ListenWiFi Products

The ListenWiFi servers, audio interfaces, and network hardware carry a two year limited manufacturer’s warranty to be free from defects in workmanship and material under normal use and conditions from date of purchase.

ListenLoop Products

All Hearing Loop drivers, phase arrays, and receivers carry a five year limited manufacturer’s warranty to be free from defects in workmanship and material under normal use and conditions from date of purchase.

ListenPoint Products

The ListenPoint control units, room module, and microphone/media interface carry a five year limited warranty to be free from defects in workmanship and material under normal use and conditions from date of purchase.

Li-ion batteries supplied with the microphone/media interface carry a one year limited warranty from date of purchase.

Other Products and Accessories

All other products and accessories carry a one year limited warranty to be free from defects in workmanship and material under normal use and conditions from date of purchase.

The following cases are not covered by the above warranty:

  • minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose
  • NiMH rechargeable and disposable alkaline batteries (these products have a shorter service life, the length of which also depends on the frequency of use)
  • Consumable items such as but not limited to: Ear bud cushions, Headphone cushions/covers, microphone windscreens
  • faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage)
  • faults due to wear and tear
  • any modification of Listen products effected by you or a third party, unless Listen has given its prior written consent to the nature and extent of the modification
  • faults of which the purchaser was already aware at the time of purchase

Non-Warranty Repairs

Listen charges time and materials to repair Listen products not covered by warranty.  Contact Listen for details.

Return for Credit Policy

Sometimes a newly purchased product, based on customer circumstances, may no longer be needed or fit the needs of the customer. Listen Technologies may, at its discretion and subject to certain limitations as defined under the terms and conditions of this policy, accept the return of product for credit. Credit will, at Listen Technologies discretion, be issued in the form of product exchange or refund of the original purchase price, subject to policy guidelines.  Only authorized Listen Dealers are eligible to return product for credit.  End users wishing to return product for credit will be directed to their authorized dealer.

Credit Return Terms & Conditions: 

  • Product was purchased directly from Listen. PO may be required for validation.
  • Product was purchased within the past 90 days. PO may be required for validation.
  • Product has not been used or installed.  Product may be opened but only for the purpose of inspection or evaluation.
  • Product is in new condition, as determined by Listen Technologies upon inspection.
  • Product has no physical signs of wear or damage.
  • Product is in perfect working order.
  • All originally supplied accessories including documentation, power supply, cables and hardware must be intact and in new and perfect working condition.
  • Product and accessories must be in original packaging and properly packaged.  Packaging must not be damaged.
  • Products damaged in shipping will be returned to the dealer. It is the dealer’s responsibility to file all claims with the transportation company.
  • Product, accessories and packaging must be free from any forms of customer identification such as labels, stickers, written marks and/or engraving.
  • A 20% restock fee of the original invoiced amount is assessed on all credit returns.
  • At Listen Technologies discretion and depending on circumstances, additional restock fees may be assessed.  Dealer will be notified in advance of issuing credit.

Product pending approval for credit must be issued a Return Merchandise Authorization (RMA) number prior to shipping product to Listen Technologies.

NOTE: Issuance of an RMA number shall not be considered final approval for credit. Final approval for credit is contingent upon inspection of product by Listen Technologies and determination that all terms and conditions have been met.

  • Shipping on all RMA’s must be prepaid and is the responsibility of the dealer.
  • Credit will be issued, less the restocking fee, for approved product, excluding shipping & handling costs. Product that is not accepted will be returned to the Dealer.
  • Terms and conditions are subject to change without notice.

To request a credit return and RMA#, please contact Listen’s Technical Support at:

Email: support@listentech.com

Phone: 1.800.330.0891 FREE or +1.801.233.8992

Product Registration

Listen Technologies provides industry-leading warranties on its products. For that warranty to be valid, customers must register their products by completing this online form, or returning the completed product registration card that arrived with the products.

I would not hesitate to install another Listen Infrared system in the future, and look forward to working with Listen on other projects.

Denny Conn
Head Audio Engineer, Hult Center for the Performing Arts, Eugene, OR
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