WARRANTY & PRODUCT RETURNS

Product Warranty

Listen Technologies products are designed and engineered to provide longstanding use for many years. Listen Technologies warrants all products against defects in materials and workmanship. All product warranties can be transferred, in the event product is transferred the warranty is valid from the original date of the product purchase.

Listen shall bear no responsibility or obligation with respect to the manner of use of any equipment sold. Listen specifically disclaims and negates any warranty of merchant-ability or fitness of use of such equipment including, without limitation, any warranty that the use of such equipment for any purpose will comply with applicable laws and regulations. The terms of the warranty are governed by the laws of the state of Utah, USA.

Warranty does not include normal wear and tear on the product. In addition, Listen Technologies is not liable for consequential damages due to any failure of equipment to perform as intended.

Listen stands by the quality of its manufactured products and will, at its own discretion, repair or replace any defective products. All product warranties are subject to change without notice.

For all warranty related inquires and information please contact support at [email protected].

ListenTALK Products – 5 Years

Listen Technologies warrants (core product) ListenTALK listening systems to be free from defects in materials and workmanship under normal use and conditions for (5) five-years from the original date of purchase. All product warranties can be transferred, warranties are valid for (5) years from the original date of purchase.

All rechargeable Li-ion batteries supplied with transceivers and receivers are warranted for (1) one-year from the date of purchase.

ListenRF/iDSP Products – 5 Years

Listen Technologies warrants (core product) ListenRF listening systems to be free from defects in materials and workmanship under normal use and conditions for (5) five-years from the original date of purchase. All product warranties can be transferred, warranties are valid for (5) years from the original date of purchase.

All rechargeable Li-ion batteries supplied with transceivers and receivers are warranted for (1) one-year from the date of purchase.

ListenIR Products – 3-5 Years

Listen Technologies warrants (core product) ListenIR LT-84 Transmitter/Radiator, and the LA-140/141 Expansion Radiators to be free from defects in materials and workmanship under normal use and conditions for (3) three-years from the original date of purchase. The ListenIR LT-82 Transmitter and all receivers carry a (5) five-year warranty. All product warranties can be transferred, warranties are valid for (5) years from the original date of purchase.

All rechargeable Li-ion batteries supplied with transceivers and receivers are warranted for (1) one-year from the date of purchase.

ListenWiFi Products – 2 Years

ListenWiFi servers, audio interface hardware, and network hardware carry a (2) two-year manufacturer’s warranty to be free from defects in workmanship and material under normal use and conditions from the original date of purchase. All product warranties can be transferred, warranties are valid for (2) years from the original date of purchase.

Audio Everywhere Products – 2 Years

Audio Everywhere servers, audio interface hardware, and network hardware carry a (2) two-year manufacturer’s warranty to be free from defects in workmanship and material under normal use and conditions from the original date of purchase. All Product warranties can be transferred, warranties are valid for (2) years from the original date of purchase.

Listen EVERYWHERE Products – 2 Years

Listen EVERYWHERE servers carry a (2) two-year manufacturer’s warranty to be free from defects in workmanship and material under normal use and conditions from the original date of purchase. All product warranties can be transferred, warranties are valid for (2) years from the original date of purchase.

ListenLoop Products – 5 Years

ListenLOOP drivers from Ampetronic carry a (5) five-year warranty. For additional details and specifics visit, https://www.ampetronic.co/the-ampetronic-5-year-warranty/

ListenPoint Products – 5 Years

The ListenPoint control units, room module, and microphone/media interface carry a (5) five-year warranty to be free from defects in workmanship and material under normal use and conditions from date of purchase. All product warranties can be transferred, warranties are valid for (5) five-years from the original date of purchase.

Li-ion batteries supplied with the microphone/media interface carry a (90) ninety-day warranty from date of purchase.

Other Products and Accessories

All other products and accessories carry a (1) one-year warranty to be free from defects in workmanship and material under normal use and conditions from the original date of purchase.

The following cases are not covered by the above warranty:

  • Minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose
  • Consumable items such as but not limited to: Earbud cushions, Headphone cushions/covers, microphone windscreens, NiMH rechargeable, and disposable alkaline batteries
  • Faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage)
  • Faults due to wear and tear
  • Any modification of Listen products affected by you or a third party, unless Listen has given its prior written consent to the nature and extent of the modification
  • faults of which the purchaser was already aware at the time of purchase

Non-Warranty Repairs

Listen charges time and materials to repair Listen products not covered by warranty.  Contact Listen for details.

Return for Credit Policy

Sometimes a newly purchased product, based on customer circumstances, may no longer be needed or fit the needs of the customer. Listen Technologies may, at its discretion and subject to certain limitations as defined under the terms and conditions of this policy, accept the return of product for credit. Credit will, at Listen Technologies discretion, be issued in the form of product exchange or refund of the original purchase price, subject to policy guidelines.  Only authorized Listen Dealers are eligible to return product for credit.  End users wishing to return product for credit will be directed to their authorized dealer.

Credit Return Terms & Conditions: 

  • Product was purchased directly from Listen. PO may be required for validation.
  • Product was purchased within the past 90 days. PO may be required for validation.
  • Product has not been used or installed.  Product may be opened but only for the purpose of inspection or evaluation.
  • Product is in new condition, as determined by Listen Technologies upon inspection.
  • Product has no physical signs of wear or damage.
  • Product is in perfect working order.
  • All originally supplied accessories including documentation, power supply, cables and hardware must be intact and in new and perfect working condition.
  • Product and accessories must be in original packaging and properly packaged.  Packaging must not be damaged.
  • Products damaged in shipping will be returned to the dealer. It is the dealer’s responsibility to file all claims with the transportation company.
  • Product, accessories and packaging must be free from any forms of customer identification such as labels, stickers, written marks and/or engraving.
  • A 20% restock fee of the original invoiced amount is assessed on all credit returns.
  • At Listen Technologies discretion and depending on circumstances, additional restock fees may be assessed.  Dealer will be notified in advance of issuing credit.

Product pending approval for credit must be issued a Return Merchandise Authorization (RMA) number prior to shipping product to Listen Technologies.

NOTE: Issuance of an RMA number shall not be considered final approval for credit. Final approval for credit is contingent upon inspection of product by Listen Technologies and determination that all terms and conditions have been met.

  • Shipping on all RMA’s must be prepaid and is the responsibility of the dealer.
  • Credit will be issued, less the restocking fee, for approved product, excluding shipping & handling costs. Product that is not accepted will be returned to the Dealer.
  • Terms and conditions are subject to change without notice.

To request a credit return and RMA#, please contact Listen’s Technical Support at:

Email: [email protected]

Phone: 1.800.330.0891 FREE or +1.801.233.8992

Product Registration

Listen Technologies provides industry-leading warranties on its products. For that warranty to be valid, customers must register their products by completing this online form, or returning the completed product registration card that arrived with the products.

I would not hesitate to install another Listen Infrared system in the future, and look forward to working with Listen on other projects.

Denny Conn
Head Audio Engineer, Hult Center for the Performing Arts, Eugene, OR
Listen Technologies
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