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Upcoming QR Code Changes for ListenWIFI: Transitioning from Firebase Dynamic Links to OneLinks

On August 25, 2025, Google will officially discontinue support for Firebase Dynamic Links, a platform that ListenWIFI and Listen Everywhere have relied on since 2019. This technology has powered critical features such as Channel QR codes and deep linking, enabling users to connect quickly and seamlessly to venue audio content.

We’re transitioning to AppsFlyer’s OneLink platform to ensure uninterrupted performance and improve overall functionality. This change introduces a more flexible and resilient linking system, aligning with our long-term product strategy and enhancing the user experience.

Why This Change Is Necessary

The primary reason for this transition is Google’s deprecation of Firebase Dynamic Links. Once the service is discontinued on August 25, 2025, scans of legacy ListenWIFI QR codes will no longer redirect users to the App Store or Google Play. Instead, they will lead to an inactive destination, disrupting the onboarding process for new users attempting to download the app.

After evaluating alternatives, we selected AppsFlyer’s OneLink platform due to its comprehensive support for all deep-linking use cases and enhanced reliability. Key benefits of OneLink include:

  • Support for app-installed users, app store redirects, and deferred deep linking.
  • Offline-compatible deep linking for improved access in unreliable network conditions.
  • Branded domains and shortened URLs for better QR scan performance.
  • Simpler URLs without embedded link parameters.


This shift is more than a maintenance update, it’s a strategic upgrade to how ListenWIFI handles access links, QR codes, and mobile app connection flow to our customers.

What’s New with OneLinks

The OneLinks release redefines how ListenWIFI QR codes function, introducing improvements to URL structure, link flexibility, and QR code performance.

New Link Domain & Structure
All new QR codes and links will now use our branded domain: link.listenwifi.com/{unique_parameters]. Each link includes a compact Template ID and supports optional parameters like:

  • Server: The IP or DNS of the venue’s ListenWIFI server.
  • Trigger: A specific automation trigger for venue workflows.


Improved QR Code Scanning
Shorter URLs mean reduced QR code density, making them easier to scan in dim lighting or from a distance. OneLinks also eliminate unnecessary parameters and redirects, further streamlining the experience.

Offline-Capable Deep Linking
If a user already has the app installed, OneLinks can connect without needing an active internet connection. (Note: App store redirects for users without ListenWIFI installed still require internet access.)

What You Need to Know

  • Listen Everywhere customers: For assistance, please contact our support team at Support@listentech.com or call 1-800-330-0891.
  • ListenWIFI customers: Please follow these steps:
    • Log in to the ListenWIFI Manager and confirm you’re using the latest version (1.2.1).
    • Go to the Mobile App Configuration dashboard.
    • In the mobile app preview, select a channel.
    • Click the QR code icon to regenerate the channel’s QR code using the new OneLink format. All links will now use: https://link.listenwifi.com/ivGA with optional parameters for server and trigger, depending on the venue setup.
    • Print or copy the new QR codes for all available channels.
    • Replace any previously distributed QR code posters or links at your venue to ensure users can access the updated versions. This must be completed before August 25, 2025.
    • Test the new links on-site to confirm proper functionality on both Android and iOS devices. When validating, make sure you have updated to the latest ListenWIFI mobile app version.


We recommend taking action as soon as possible to ensure a smooth transition. We will share additional resources and instructions to guide you through the update process.

 

Impact on Existing QR Codes

After August 25, 2025, all QR codes generated using Firebase Dynamic Links will stop working reliably.

  • What will break: New users scanning old QR codes will not be redirected to the appropriate app store. Instead, they may encounter a browser error or a blank screen, breaking the onboarding process.
  • What might still work (temporarily): Users with the app already installed may still be routed correctly using old QR codes, but this behavior is inconsistent and not guaranteed.
  • Our recommendation: To avoid disruptions, all Dynamic Link-based QR codes must be replaced with OneLink QR codes before August 25, 2025.

Required Software Versions

Ensure all components are updated to support the OneLinks rollout:

  • ListenWIFI Manager: Version 1.2.1
  • Android App: Version 5.4.7
  • iOS App: Version 5.4.1


We appreciate your attention to this important update. By acting now, you’ll ensure a seamless user experience and continue to offer the high-quality connectivity your venue depends on. If you have any questions or need assistance, please don’t hesitate to contact us at support@listentech.com.

Accessibility Calculator

First, select the calculator type, USA (for Americans with Disabilities Act - ADA), California (for California Building Code), or Australia (for Australia's Disability Discrimination Act 1992). Enter the seating capacity and the number of minimum assistive listening devices required and the minimum number of neck loops will automatically populate based on the calculator type selected.

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