Loading...
Loading...
Loading...
Loading...

Legislation Around the Nation

So far 2017 has been a busy year for legislators and advocates who have diligently worked together to ensure equal access for the deaf and hard of hearing. For many, all that hard work culminated in March with the passing of legislation.

On March 17, 2017 Governor Herbert signed HB 60 into law. With this signing, the state of Utah has made history as the first state in the nation to replace the term “hearing impaired” with “deaf and hard of hearing” throughout all Utah code. This change shows that Utah acknowledges it’s DHoH community not as something in need of a fix, but rather a rich, diverse, and proud culture. This small change speaks volumes and is paving the way for many other states to follow suit.  At last count, four more states have put forth bills to strike the term “hearing impaired” from their codes and laws as well.  We may be a bit biased, but Listen Technologies has never been more proud to be headquartered in the great state of Utah!

In other good news, New York City has taken a giant leap towards accessibility and civic engagement with the passing of Intro-882-A.  Sponsored by Council Member Helen Rosenthal, Intro 882-A requires a hearing loop be installed in any city-funded building project with one or more public assembly areas. This legislation applies to all renovations or new construction with a cost of $950,000 or more.  With projects under current capital planning, this will include close to 300 venues across New York City!

“With this bill, the City of New York will ensure that more and more spaces every year will be truly accessible to those hard of hearing. Hearing loop technology makes such a radical difference in the ability of so many to participate fully in public life, and I’m proud that as a City we have moved to make it not just a priority but a requirement in our public investments. I want to thank the advocates whose hard work made this possible, educating me and other policymakers on the importance of this issue and helping us reach a path toward getting this landmark legislation passed,” said Council Member Helen Rosenthal.

Other aspects of this bill were thoughtfully included to encourage the use and success of the newly installed hearing loops. Directional signage will be required in all public areas with loop technology installed.  Additionally, Intro 882-A requires that information, security, and reception areas in all newly looped venues be made accessible via micro-loops. By July 2018, the office of the New York City Mayor will be required to maintain an on-line list of city managed facilities with hearing loops, including those slated to receive them going forward.

New York City is the first major city in the United States to enact legislation of this kind.  In doing so, they demonstrated that they value the input of their deaf and hard of hearing community members and are actively working toward inclusivity. Way to go New York City!

Improve Your Tours by Using the Guided Tour “E” Principles

While visiting Glacier National Park last summer, my wife and I booked a tour of the park on the Red Bus Jammer Tour. We decided that we wanted to let someone else drive the narrow, winding roads so we could enjoy the spectacular scenery and views.

In addition to riding in a vintage bus, which immediately captured my interest, our tour guide made the 6-hour tour exciting and interesting the whole time. She practiced and exhibited what I call the 3 E’s of Guided Tours.

  • Excited
  • Exciting
  • Experience

Excited

Our tour guide was excited to be there. She was excited for us to be there. She greeted us with an energetic smile, outlined what we would be doing and seeing, and asked if there was anyone that would like to ride co-pilot as this was her first day and she wanted someone to take over if needed.

As it turned out, of course, it wasn’t her first day. She and her husband had been driving Red Jammer Tour busses for several years and had been working at the park for 14 years! What was so amazing is that she maintained that excited attitude the whole day, as if it were her first day.

Exciting

Our Tour Guide made the entire day exciting. She was an encyclopedia of Glacier Park stories and facts like “National Parks are to Protect and Preserve”, how recent fires had destroyed so many acres, bear sightings, and the status of the remaining glaciers. She pointed out several features along the tour that were her favorites: waterfalls, stories of the Lodges, and the best photography locations.

Do you know how to tell when a canyon was created by a glacier? The canyon will have a distinctive “U” shape. (see photo above)

Experience

The tour was an enjoyable and memorable experience. We have told friends about our Glacier tour and have recommended it to many. Our tour guide made the Red Jammer Bus Tour of Glacier a complete experience, exceptionally packaged and presented. (Mother Nature did a great job too).

For excellent guided tours, try using the Guided Tour 3 “E’s” Principles.

Excited + Exciting + Experience = Excellence

Copyright © 1998 - 2017 Listen Technologies Corporation. All rights reserved.
Listen, ListenPoint and related marks and logos are registered trademarks of Listen Technologies Corporation. Terms of Use | Privacy Policy
Listen Technologies